Writing Services

Cohen writes for the industry's leading contact center software developer. He specializes in writing long pieces such as White Papers, application success stories, industry overviews, and other articles that deserve in-depth and lively coverage. To discuss a project, please click here.

Education

M.S. degree from Columbia University's Graduate School of Journalism.

Experience

Two years writing for the industry's leading contact center software developer.

Nine years in public relations at Hi-Tech Communications and Upstart Communications writing scores of features and press releases and executing programs ranging from media and customer relations to press tours and interview training.

Two years as a business reporter at two Bay Area dailies, Fairfield's Daily Republic and Antioch's Ledger Dispatch, writing hundreds of features and news stories.